Shift focus now to consider
human services agency excellence from a Management
. Earlier, we saw the agency is not a static entity with fixed
relationships to other entities and elements. It is more like an organism whose
survival and success are interdependent with the survival and success of many
other organisms and elements in the incorporating environment. As we consider
internal agency functioning, the organic analogy applies just as it does within
the Helping Triangle. The people – agency staff – associated with the internal
operation of the agency are not static entities with fixed relationships to
other entities. Rather, they are separate, autonomous organisms dynamically
associating to form the internal portion
of the agency’s eco system
. – I refer to this as the internal eco system. – Taking the analogy a step farther, the purpose of agency Management is to
establish, support, and sustain the internal eco system

is an underlying point here that is somewhat counter-intuitive. The purpose of
agency Management is not to manage people. The purpose is to establish, support, and sustain the internal eco system. Agency
Managers do not manage people. They manage the internal eco system or aspects
of the eco system. Agency staff function as self-managing organisms within the
internal eco system. NAME=”ehsm_OLE_LINK215″>NAME=”ehsm_OLE_LINK214″> When talking about organizational leaders advised us in part
that leaders owe the organization’s people a clear statement of the values of
the organization; a new reference point for what caring, purposeful, committed
people can be in the institutional setting; maturity as a sense of self worth,
a sense of belonging, a sense of expectancy, a sense of responsibility, a sense
of accountability, a sense of equality; rationality valuing trust, human
dignity, and self fulfillment; and space to grow and exercise diversity. As
managers manage the internal eco system, they must keep this covenant with
everyone associated with the agency.