We see how the working model for services delivery developed in
the last chapter is brought forward and established as the core function of the
SSI eco system. Using this working model, the secondary functions circle is
conceptually developed, with accountability, responsibility, and authority
delegated from the SSI Board to the SSI CEO and the Executive Function and then
to various secondary functions. The duties and responsibilities required to
efficiently and effectively manage the SSI internal eco system are then
assigned to the secondary functions as sub-functions and associated activities.
As this process proceeds, careful attention is given to the relative balance
between diversity and scale, with the goal of minimizing both.


Through this structuring process, the SSI internal eco system is
populated with multiple elements and sub-functions working together quietly and
synergistically. The collective functioning of these multiple elements and
sub-functions transcends the simple cumulative value of their individual
presence. What may appear to be merely a collection of diverse elements, when
managed correctly, transforms into a functioning eco system helping the
children SSI serves more successfully cope with the needs, problems, and
vulnerabilities in their lives. To the extent SSI succeeds, the young people
are seen as behaving appropriately and adjusting adequately by parents and
school officials. With this outcome in mind, focus next on SSI staff, the
people who contribute to SSI’s good work, to its success.