Adhering to the guiding principles is essential for
achieving agency excellence. The Management Team is responsible for agency
Management, i.e., for assuring the
successful functioning of the internal eco system. Members of the Team
implement the policies, rules, and guidelines promulgated by Authorizers and
Implementers as well as manage the day-to-day functioning of the agency. Their
Management activities reflect a thorough understanding of and acceptance of
each of the guiding principles. Team members also understand and accept the
priorities discussed below in order to better assure the successful functioning
of the internal eco system. Hannagan in his discussion of
leadership styles, organizational culture, and associated patterns of
accomplishing necessary work asserts, “In order for any group to operate
effectively, both tasks and problem solving functions have to be performed, and
at the same time, group maintenance for social functions. It can be argued that
any group of people need to have leadership in both functions so that on the
one hand, decisions are made and on the other hand, the ideas and feelings of
the whole group are considered.” Keep this dual focus in mind when
considering these priorities.
Management Team members
emphasize cooperation and a helpful, supportive approach to
relationships and activities. As they interact with and support the work of
others within the agency, their focus is on how they can help others succeed.
As Management Team members
focus on helping others succeed, loyalty is an important aspect of their
relationships with others. Team members emphasize working with others by
accommodating to their special needs and interests and by facilitating positive
resolutions of problems or issues. The first approach with people is always to
understand why problems come up and attempt to work things out and never to
simply use authority to force people to change their behavior.
For Team members, caring matters.
They emphasize concern for and interest in the activities, successes, and
problems of all staff members. To be a successful Management Team member, how
others feel, what they think, and what is important to them professionally and
personally matter. This not only includes how things affect agency operations,
but also includes how they are affecting or might affect agency staff members
and other people they personally care about.
Sharing is also a priority for Team members. They emphasize talking with
staff members, reciprocal assistance, and mutual problem solving. Within the
internal eco system, interdependence and mutual interest are recognized and
valued by Team members. Sharing is not simply a nice thing to do, it is
essential for agency success.
For Team members, respect is
more than a simple priority. It is fundamental to the functioning of the eco
system and to agency success. Without it, the system quickly reduces to chaos.
Team members insist staff members always relate and interact respectfully. They
model this expectation by emphasizing acceptance of others’ beliefs and values,
receptivity to everyone’s thoughts and ideas, and sensitivity to others’
feelings and interests.
Team members give other staff
members the benefit of the doubt without blaming, accusing, or threatening. This
level of trust is at the essence of how Team members perceive and relate
to other people. They assume the other person did not knowingly or
intentionally do anything wrong and do everything they do honestly and to the
best of their ability. If there is an apparent problem or issue, Team members
work with the other person to understand what happened, why it happened from
the other person’s perspective, and how they can work together to resolve the
issue and reduce the likelihood of recurrence.
Professional and personal integrity
are hallmarks of successful Management Team members. They consistently keep
commitments to and agreements made with everyone. Additionally, they can always
be counted on to do what they are expected to do, on time, correctly and completely.